Refund policy

1️⃣ Important Notice Before Purchase

• High-Value Products: Due to the high value of our bikes, refunds are not accepted after shipment.

• Order Cancellation: If you cancel your order for personal reasons before shipment, handling fees may apply based on costs already incurred.

• Custom Products: Some products with custom sizes or styles cannot be refunded after production. Customers with custom requests should confirm details carefully before ordering.

2️⃣ Return Eligibility

To be eligible for a return:

• Return must be requested within 7 days of delivery ✅

• Product must remain unopened, in its original sealed packaging, and undamaged ✅

• Customized products are NOT eligible for return ❌

⚠️ Key Highlights: 7-Day Return Window | Keep Original Packaging | Custom Products Cannot Be Returned

3️⃣ Non-Refundable Shipping Costs

• Shipping fees are not refundable for returns due to a change of mind.

4️⃣ Return Authorization

• We reserve the right to approve or decline returns.

• Only products that meet the above eligibility criteria will be accepted.

5️⃣ Refund Process

• Once we receive and inspect the returned product:

  • The product must be complete and undamaged, including the original sealed box and packing materials

  • We will refund the purchase price minus shipping and handling fees

• Shipping costs are not refundable

✅ Customer-Friendly Summary:

• 7-Day Return Window

• Keep Original Packaging

• Custom Products Cannot Be Returned

• Shipping and handling fees deducted from refunds