We accept PayPal and all major credit cards, ensuring a secure and convenient checkout process.

Ships within 7 business days. Delivery takes approximately 40–50 days with tracking and email updates.

Yes, we provide international shipping. Availability, shipping fees, and delivery times may vary based on the destination and local regulations.

Orders are processed and shipped within 7 business days.

Delivery typically takes 10–15 business days for accessories and 40–50 days for eBikes, depending on your location.

All orders include tracking, with email updates provided throughout the shipping process.

To start a return, please contact our customer service team at info@proluxetech.com with your order number and reason for return. We will provide you with further instructions.

We offer a 30-day return policy on all our e-bikes. Items must be returned in their original condition. Please visit ourReturns and Exchangespage for more details.

If you experience any technical issues, please contact our support team immediately. Provide detailed information about the problem, and we will assist you in troubleshooting and resolving the issue.

Our customer service team is here to help! Contact us via email, phone, or live chat for personalized recommendations based on your riding preferences and needs.

We carry top off-road e-bike brands such as Surron and Arctic Leopard, known for their performance, durability, and innovation.