1️⃣ Important Notice Before Purchase
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High-Value Products: Due to the high value of our bikes, refunds are not accepted after shipment.
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Order Cancellation: If you cancel your order for personal reasons before shipment, handling fees may apply based on costs already incurred.
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Custom Products: Some products with custom sizes or styles cannot be refunded after production. Customers with custom requests should confirm details carefully before ordering.
2️⃣ Return Eligibility
To be eligible for a return:
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Return must be requested within 7 days of delivery ✅
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Product must remain unopened, in its original sealed packaging, and undamaged ✅
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Customized products are NOT eligible for return ❌
⚠️ Key Highlights: 7-Day Return Window | Keep Original Packaging | Custom Products Cannot Be Returned
3️⃣ Non-Refundable Shipping Costs
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Shipping fees are not refundable for returns due to a change of mind.
4️⃣ Return Authorization
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We reserve the right to approve or decline returns.
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Only products that meet the above eligibility criteria will be accepted.
5️⃣ Refund Process
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Once we receive and inspect the returned product:
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The product must be complete and undamaged, including the original sealed box and packing materials
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We will refund the purchase price minus shipping and handling fees
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Shipping costs are not refundable
✅ Customer-Friendly Summary:
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7-Day Return Window
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Keep Original Packaging
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Custom Products Cannot Be Returned
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Shipping and handling fees deducted from refunds